karzoun marketing and digital services
company in Dubai, United arab emirates

Founded: 2019

51-200

Dubai, United arab emirates

About

Karzoun Marketing and Digital Services offers a comprehensive customer service and communication management platform
It integrates multiple communication channels, automates workflows, provides AI-powered chatbots, manages customer data, facilitates team collaboration, and delivers detailed analytics and reporting to enhance customer support and business operations.

Geographic Focus

The primary geographic focus of Karzoun Marketing and Digital Services is the Arab world (الوطن العربي), catering specifically to businesses operating within this region.

Key Services & Benefits

Multi-channel integration (WhatsApp, Facebook, Instagram, Telegram, Email, Slack, etc.)

AI-powered chatbots and automated responses

Centralized dashboard for managing all communications

Advanced automation workflows with drag-and-drop builder

Team collaboration tools with notes and task assignments

Real-time statistics and customer satisfaction tracking

Detailed reporting and analytics on various performance metrics

Employee performance evaluation tools

Mobile applications for Android and iOS

Unlimited messaging and contacts in higher-tier plans

24/7 Arabic technical support

Smart distribution of conversations to team members

Keyboard shortcuts and quick navigation tools

Integration with platforms like OpenAI for enhanced AI capabilities

Target Customers

The platform targets businesses and organizations within the Arab world seeking to streamline their customer service operations
Ideal for small to large enterprises, Karzoun serves companies that require managing customer interactions across various platforms, implementing automation to reduce repetitive tasks, enhancing team collaboration, and leveraging data-driven insights to improve customer satisfaction and operational efficiency.

Unique Value Proposition

Karzoun stands out by offering an all-in-one, Arabic-focused customer service platform that seamlessly integrates multiple communication channels into a single dashboard
It empowers businesses to implement advanced automation and AI-driven chatbots without the need for technical expertise
Additionally, Karzoun provides robust team management and detailed reporting features tailored to the specific needs of the Arab market, enhancing productivity and customer satisfaction.

Pricing

Karzoun offers tiered pricing plans based on the number of employees and communication channels: - Basic: 1 employee, 2 channels, unlimited messages and contacts, Arabic technical support. - Business: 5 employees, 5 channels, includes all Basic features plus Pro+ functionalities. - Business Pro: 15 employees, unlimited channels, all Business features plus 24/7 Arabic technical support. Pricing details are tailored to meet the varying needs of businesses, with no additional fees for core platform features across all plans.