viafon gmbh
marketing and advertising company in Prenzlauer berg, Germany

Founded: 1995

VIAFON GmbH is Germany's specialist in Contact Center services, offering rapid setup of highly competent teams ranging from 5 to 50 members
They provide B2B telemarketing, including phone-based acquisition and complex customer services, as well as comprehensive quality assurance through their vialine unit.

VIAFON primarily operates in Germany, with extensions across Europe through their vialine unit and a nearshore location in Turkey.

VIAFON targets B2B companies that require specialized contact center services to enhance their sales and customer support operations
Their services are ideal for businesses seeking to increase revenue through effective telephone-based customer acquisition, improve customer satisfaction, and optimize customer communication processes
They cater to organizations looking for scalable solutions, ranging from small teams to larger operations, and those needing expertise in quality management and customer insights.

VIAFON distinguishes itself through its ability to swiftly establish highly skilled contact center teams tailored to client needs, ranging from 5 to 50 employees
Their focus on quality assurance via the vialine unit ensures superior customer interaction and actionable insights, setting them apart from competitors
Additionally, their Remote-First strategy and nearshore presence in Turkey provide flexibility and operational efficiency, making them a reliable and agile partner for businesses aiming to enhance their customer communication and sales performance.