feedbackly
market research company in Helsinki, Finland

About

• Feedbackly offers an all-in-one Customer Experience (CX) platform that combines AI-driven customer feedback software, expert consulting, and industry-leading education to help businesses attract and retain more customers by understanding and optimizing customer emotions and behaviors.

Geographic Focus

Feedbackly serves over 400 businesses worldwide, indicating a global geographic focus.

Target Customers

• Feedbackly targets businesses of all sizes worldwide that seek to enhance their customer experience and drive sales growth
• Their solutions are ideal for companies looking to collect and analyze customer feedback across multiple touchpoints, improve customer satisfaction, and increase retention rates
• Industries likely include retail, SaaS, financial services, and any sector where customer experience is pivotal to success.

Unique Value Proposition

• Feedbackly uniquely measures customer emotions through its proprietary Emotional Value Index (EVI®), which has a 3-4 times higher correlation to sales increases compared to traditional CX metrics like NPS
• The platform integrates comprehensive feedback collection, real-time analysis, and actionable insights, supported by expert consulting and robust education programs to ensure client success and significant business growth.

Pricing

Pricing details were not available in the provided website content.